Position: LIBRARY ASSISTANT, LENDING SERVICES
Department: Lending Services
Supervised by: Customer Service Manager
Nature of Work
Provides customer service to patrons at the Lending Services desk. Other responsibilities as assigned.
Provide exemplary customer service
Materials check-in and checkout
Provide instruction on and assistance with self-checkout services
Connect patrons with library programs, promotions, and services
Sort materials onto carts using the Dewey Decimal System and other categories
Renew and request materials; collect fees
Process new library cards and update patron records
Respond to phone queries and requests
Answer directional queries and refer informational queries to appropriate staff
May provide readers’ advisory
May process incoming and outgoing Minerva requests and organize items for pick-up
Open and close Lending Services area
Qualifications and Requirements of Work
Customer focused and friendly with good communication skills
Ability to learn new skills and processes as they evolve at the desk
Ability to use diplomacy and tact to establish and maintain relationships with library patrons
Ability to work independently and as part of a team
Ability to work in a busy environment
Ability to take initiative
Careful attention to detail
Basic typing or keyboarding skills
Proficiency with automated library systems preferred
High school diploma or equivalent
Ability to withstand long periods of standing and walking
Ability to perform tasks requiring some bending, lifting, pushing, and walking
Sufficient manual dexterity, ability to speak, hear and vision to use computers and perform other job-specific tasks
This part-time position (11-14 hrs/wk) includes evening and weekend shifts. Additional substitute hours frequently available, up to a total of 24 hrs/wk.
Pay rate: $15.96 per hour
Curtis Memorial Library is committed to hiring and maintaining a diverse workforce of highly qualified staff to broaden perspectives, promote equity and inclusion, and connect to the breadth of our community. Qualified applicants with racially, ethnically, or culturally diverse identities or backgrounds are encouraged to apply.
To Apply: Please email resume and cover letter to Pam Jenkins at email@example.com. Reviews begin immediately and will continue until position is filled.
If you are looking for a job or a career change, below are two resources that might be helpful to you.
Are you familiar with CareerCenter of Maine? Maine CareerCenters provide a variety of employment and training services at no charge for Maine workers and businesses. Whether you are looking to improve your job qualifications, explore a different profession, find a new career or start a new business, the CareerCenter can help.
Curtis Library is now able to offer virtual appointments with a CareerCenter consultant. We provide a laptop, reliable internet connection, a private space, and any tech support you might need during your appointment.
Do you have questions about whether or not these services are for you? We answer some common questions below:
Do I need to be a Brunswick/Harpswell resident or CML patron? No, not necessarily. Several libraries in Maine are piloting this program. Email or call us for more info.
Are these services free to me? Yes! Career Centers are available all over the state so you can find a convenient location.
Does my income matter? Nope, not at all.
Are your services confidential? Absolutely. Public libraries pride themselves on providing no fee for service, confidential support and this is no different.
I feel like I could use some career help but I’m a little embarrassed/nervous to call. We understand. Asking for help isn’t always easy and making the phone call can be the hardest step. Our partner from the Career Center is very kind and willing to help and will put you at ease. There is no obligation to continue if it’s not for you!
I haven’t identified my exact needs. Should I still make an appointment? Yes. Don’t worry if you are not sure what specific services you are looking for. Wendy can help you talk it through! This can be a conversation that helps add new career ideas or brings to light some relevant options that you may not know about yet.
The CareerCenter can also help you if:
- You’re a recent high school graduate and looking for jobs/internship in a specific field.
- You have a business idea and would like help fine-tuning it. Or, if you’d like help narrowing down your ideas for a home-based business.
- You have been out of the work force for a while and are looking for help with your resume.
- You have an interview coming up and would like to practice either your interview skills or using technology for virtual interviews.
- You are self-employed and are looking for marketing resources or help identifying useful online platforms.
The staff at the Curtis Help Desk will assist you with making an appointment – appointments are available on Thursdays and Fridays only. Call 725-5242 and choose option 4.
Midcoast Economic Development District (MCEDD) is offering assistance to find workforce training and job opportunities for persons living in Sagadahoc, Lincoln and Knox counties and the town of Brunswick, Harpswell, Lincolnville, Northport, Searsmont, and Belmont.
MCEDD is a municipally led economic and community development organization based in Damariscotta. We work closely with communities and individuals to help them reach their next step towards achieving their goals. We offer a wide range of services through one-on-one interactions with our expert staff to make sure that there is a plan in place to best fit you. When working with municipalities in the Midcoast we have provided planning consultation to towns that are overwhelmed in their planning & development departments. On the business side of things, we have worked with startups that have needed assistance getting financial funding with local banks. This loan program has enabled small Maine business owners to reach their goals in their communities.
This workforce assistance program was created to specifically serve those who have been negatively impacted by job loss or decrease due to COVID-19. This service is available at no charge and is confidential. We will conduct our meetings via phone.
What the process may look like:
- You reach out to Mary Jane West or Hannah Sisk at MCEDD (see contact information below).
- We have a phone call to discuss your current needs and goals (example: I am currently unemployed. I worked in the hospitality sector and am seeking a new, full-time job.).
- Together, we identify new job opportunities based on your current skill set or look to expand your skillset through local training/education.
- We provide you with a path forward (example: we have identified several jobs you will apply for, a training program to begin which feeds to more employment opportunities, etc.)
- We follow-up with you after two weeks to continue your job search, if needed.
This process will be client-driven to best suit your needs and goals. It may look different for some based on past work experience, training needed and work goals.
If you are currently unemployed or looking to find a new job or career please call or email Mary Jane West at 207-380-3558 (firstname.lastname@example.org) or Hannah Sisk at 207-380-3518 (email@example.com). We are available Monday through Friday (Monday and Wednesday 9 a.m. to 5 p.m., Tuesday and Thursday 10 a.m. to 6 p.m., Friday 9 a.m. to 3 p.m.).
This service is made possible from funding from the Economic Development Administration and MCEDD. We take your privacy seriously and will not share your information with anyone nor advertise to you.