Position:                          Substitute Library Assistant, Lending Services

Department:                  Lending Services

Status:                              Part-time, per diem
Pay Rate:                         $18.46/hr

Supervised by:               Customer Experience Manager

 

Nature of Work

 

Assists walk-in and telephone patrons at the Lending Services Desk. Provides a variety of services related to the circulation of library materials and connects customers to appropriate staff and resources. Other responsibilities as assigned.

 

Primary Responsibilities

 

  • Checks materials in and out; renews and reserves materials
  • Provides assistance with self-service public technology
  • Connects patrons with library programs, promotions, and services
  • Sorts materials onto carts using the Dewey Decimal System and other categories
  • Performs materials handling tasks including packing/unpacking interlibrary loan deliveries and routing materials to various locations
  • Processes new library cards and updates patron records
  • Collects fees and payments for library merchandise
  • Responds to phone queries and requests
  • Answers directional queries and refers informational queries to appropriate staff
  • May provide readers’ advisory
  • Opens and closes Lending Services area

 

Qualifications and Requirements of Work

 

  • Exemplary customer service skills: customer-focused and friendly with good communication skills and able to use diplomacy and tact to establish and maintain relationships with library patrons and colleagues
  • Ability to learn new skills and processes as they evolve at the desk
  • Ability to work independently and as part of a team
  • Ability to determine and focus on priorities
  • Ability to take initiative
  • Careful attention to detail
  • Basic typing or keyboarding skills
  • Ability to work and hear well in a noisy and hectic environment; look at computer screens for extended periods; transport books and other items between book drops, carts, and shelves and between floors; stand for long periods.
  • Proficiency with automated library systems preferred
  • High school diploma or equivalent

A Substitute Library Assistant may work morning, afternoon, or evening shifts for regular staff who are taking time off for vacation, illness, etc. Includes occasional weekend shifts.

Curtis Memorial Library is committed to hiring and maintaining a diverse workforce of highly qualified staff to broaden perspectives, promote equity and inclusion, and connect to the breadth of our community. Qualified applicants with racially, ethnically, or culturally diverse identities or backgrounds are encouraged to apply.

To Apply: Please email resume and cover letter to Search Team at jobs@curtislibrary.com. Reviews begin immediately and will continue until position is filled.